Privacy Policy.

Effective Date: July 6, 2025
Last Updated: July 11, 2025

1. Introduction

Vescera Palm ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Law 25 in Quebec.

By using our website, https://www.vescerapalm.com, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed via secure third-party providers)

  • IP address and device/browser details

  • Website usage data through cookies and analytics tools

If you contact us directly, we may also collect the contents of your message and any additional information you provide.

3. How We Use Your Information

We use your personal information to:

  • Fulfill product orders and service requests

  • Respond to customer inquiries

  • Send order confirmations, shipping updates, or important notifications

  • Improve the functionality, performance, and user experience of our website

  • Send marketing emails or updates (only with your consent)

  • Comply with legal or regulatory requirements

4. Consent and Your Rights (Including Law 25)

We only collect, use, or disclose your personal information with your consent, or as required by law. Consent may be provided explicitly (e.g., checkbox) or implied (e.g., submitting a form).

Under PIPEDA and Law 25, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Withdraw your consent at any time

  • Request deletion or anonymization of your data

  • Request data portability (Quebec residents only)

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us using the details at the bottom of this policy.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third-party service providers who assist us in:

  • Processing payments

  • Managing emails and customer communications

  • Hosting and maintaining our website

  • Performing analytics and tracking website performance

These service providers are only given the information necessary to perform their specific tasks and are required to maintain strict confidentiality and data security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and usage patterns

  • Improve site performance and usability

  • Personalize your experience

  • Deliver relevant ads or promotions

You can manage cookie settings through your browser preferences. Note: Under Law 25, visitors from Quebec must provide explicit consent for non-essential cookies. We honour that by limiting cookies unless users accept them.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted, anonymized, or archived.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or misuse.

9. International Transfers

Some of your information may be stored or processed outside of Canada (e.g., in the U.S.) by our third-party service providers. In such cases, we ensure that appropriate contractual and legal safeguards are in place to protect your data in accordance with Canadian and Quebec laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or improvements to our practices. The most recent version will always be posted on this page with the updated date. Your continued use of our website constitutes acceptance of any revised terms.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Vescera Palm
📧 [m.akram@vescerapalm.com]
🌐 https://www.vescerapalm.com